Privacy Policy for TripSource, the BCD Travel Global Mobile App and Web Solution

This privacy policy (hereinafter referred to as this “Privacy Policy”) relates to the “TripSource” mobile and related web applications (hereinafter referred to collectively as the “App”) offered by BCD Travel USA LLC (hereinafter referred to as “BCD Travel” or “we”) and information related to end users of the App (“End User” or “you”). The App provides the End User with updated information about End User’s travel itinerary on the basis of the End User’s BCD Travel “Passenger Name Record” (“PNR”) and in accordance with the App’s Terms and Conditions of Use and End User License Agreement (“TripSource Terms of Use”), which you acknowledged in connection with downloading and gaining access to the App.

BCD Travel respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect or you may provide when you download, install, register with, access or use the App and BCD Travel’s practices for collecting, using, disclosing, and protecting that information. This Privacy Policy only applies to information we collect in the App, in e-mail, SMS text, and other electronic communications sent through or in connection with the App. To be clear, this Privacy Policy does not apply to information that we collect off-line or on any other BCD Travel apps or websites, including websites you may access through the App, or to information that you provide to, or that is otherwise collected by, any third party. (Please review such third parties’ and our other websites’ and apps’ privacy policies.)

If, after you have reviewed this Privacy Policy carefully, you do not agree with our policies and practices, do not download, register with or use the App. By downloading, registering with or using the App, you agree to this Privacy Policy. This Privacy Policy may be changed by BCD Travel from time to time. Your continued use of the App after we change this Privacy Policy is deemed to result in your acceptance of those changes, so please check this Privacy Policy periodically for updates.

Children under 13 Years of Age: The App is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at

Information We Collect and How We Collect It: We collect information from and about users of our App either directly from you when you provide it to us or automatically when you use the App. We collect information from you when you download, register with, or use this App – we may ask you provide information: (a) by which you may be personally identified, such as name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline (“personal information“); (b) that is about you but does not identify you individually, such as travel itineraries (such information may include information that you provide by filling in forms in the App or at the time of registration with the App; and (c) records and copies of your correspondence (including email addresses and phone numbers), if you contact us. We collect, directly from you, PNR data, such as PNR record locator code, date of reservation/issue of ticket, date(s) of intended travel, traveler first and last name(s), available frequent flyer and benefit information (i.e. free tickets, upgrades, etc.), other names on PNR, including number of travelers on PNR, all available contact information (including originator information), all available payment/billing information (not including other transaction details linked to a credit card or account and not connected to the travel transaction), travel itinerary for specific PNR, travel agency/travel agent, code share information, split/divided information, travel status of passenger (including confirmations and check-in status), ticketing information, including ticket number, one-way tickets and automated ticket fare quote, all baggage in-formation, seat information, including seat number, general remarks including OSI, SSI and SSR information, any collected APIS information, all historical changes to the PNR. Specific personal information we may collect directly from you through the App include the following:

  • E-Mail Address
  • Password
  • Traveler First and Last Name
  • Traveler e-mail address and phone numbers
  • Flight numbers, arrival and departure dates and times, gate
  • Train numbers, arrival and departure dates and times
  • Origin, destination, and connecting locations
  • Airline confirmation numbers
  • Seat location
  • Aircraft type
  • Loyalty program numbers
  • Hotel name, address, phone
  • Hotel check in and check out times
  • Hotel confirmation numbers
  • Rental car pick up and drop off information
  • Rental car confirmation numbers
  • Ground transportation pickup and drop-off location, date and time
  • Ground transportation vendor phone number
  • Ground transportation vendor name
  • Ground transportation rate
  • Ground transportation confirmation number
  • Credit card billing address

We may also collect information through the use of cookies, web beacons and similar technology. When you visit the Sites, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer. Our Sites also use web beacons, which are tiny graphics with a unique identifier placed in the code of a webpage, and other technologies for purposes of identifying your activity and interacting with you. We use cookies, web beacons and other technology to authenticate your activities on our Sites and to enhance and personalize your experience on our Sites. Third parties may also use cookies sent to your computer by us on our behalf, which are governed by this Privacy Policy. However, the independent use of cookies by third parties is not covered by this privacy policy, as we do not have access to, or control over, third parties’ cookies.

How We Use Your Information: We use information that we collect about you or that you provide to us, including any personal information, to: (a) provide you with the App and its contents, and any other information, products or services that you request from us; (b) fulfill any other purpose for which you provide it, including travel arrangements and adjustments to them; (c) give you notices about your account, including expiration and renewal notices; (d) carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; and (e) notify you when App updates are available, and of changes to any products or services we offer or provide through it. The usage information we collect helps us to improve the App and to deliver a better and more personalized experience. BCD Travel may follow information on your use of the App and services we provide to you. For example, anonymized statistics on the daily number of visitors, the daily requests for specific usage elements and the countries from which applications and services are accessed can be followed using evaluation tools. We use these statistics exclusively for measuring activities and for improvement or adaptation of the App and services for users’ benefit. We may also use Google Analytics or other analytics tools and methods to develop anonymized user statistics. BCD Travel uses such statistics exclusively for the analysis of activities, the improvement of services provided to its clients, and for communicating findings and product improvements to BCD Travel clients and prospective clients. Such statistics do not contain personally-identifiable data and cannot be used for the collection of personal data. We may also use your information to contact you about third parties’ goods and services that may be of interest to you. We may use the information we collect to display advertisements to our advertisers’ target audiences. In accordance with the TripSource Terms of Use, certain information about you (which may include the user’s E-Mail address, itinerary data, and other information you provide voluntarily). As noted below, some of that information may be shared with BCD Travel’s App developer and with your employer. Anonymous flight data will also be shared with BCD Travel’s provider of real-time flight alerts and notifications. However, any information that you manually provide us through use of the App and specifically mark as “private” using the App’s functionality, will not be shared with those third parties.

Disclosure of Your Information: We may disclose to third parties without restriction aggregated information about our users that does not identify any individual. In addition, we may disclose personal information that we collect or you provide:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties who are working on our behalf and need access to your information to carry out their work for us (“Business Associates”).
  • To fulfill the purpose for which you provide it, including through Business Associates.
  • With your employer
  • For any other purpose disclosed by us when you provide the information.
  • With your consent, for example, when you agree to our sharing your information with other third parties for their own marketing uses subject to their privacy policies.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce our rights arising from any contracts entered into between you and us, including the TripSource Terms of Use, and for billing and collection.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of BCD Travel’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about users of the App is among the assets transferred.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of BCD Travel, our customers or others.

Your Choices Regarding Your Information: If you are registered with us, we will give you access to your profile or registration information and the ability to edit this information.

To protect your privacy and security, we require you to enter your e-mail address or other unique user ID and password before allowing access to your registration or profile information.

Please note that we do not control communications between you and Business Associates or other third parties. Please communicate directly with those third parties regarding their opt-out procedures.

Miscellaneous: BCD Travel’s information systems and websites incorporate physical, electronic, and administrative procedures designed to safeguard the confidentiality of your information against unauthorized access or misuse, but we cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy. For example, unauthorized acts of third parties that violate applicable law or BCD Travel policies may be perpetrated without our knowledge. No security measures are perfect or impenetrable.
California Civil Code Section 1798.83 permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to or write us at: BCD Travel USA LLC, 6 Concourse Parkway, Suite 2400, Atlanta, Georgia 30328.

You may withdraw your consent for the use and disclosure of personal information at any time, which will only affect future use and disclosure of such information. Please note that withdrawal will prevent you from using the App. Withdrawal of consent can be accomplished by writing to BCD Travel USA LLC, 6 Concourse Parkway, Suite 2400, Atlanta, Georgia 30328, United States.

Provider: The provider of this App is:
BCD Travel
6 Concourse Parkway, Suite 2400
Atlanta, Georgia 30328
United States
Telephone: +1 678 441 5200 +1 678 441 5200

CEO: Joop Drechsel

Turnover Tax-ID-Nr.:58-2308827

Copyright © 2018 exclusive rights of use of BCD Travel Services B.V. and subsidiaries