Frequently asked questions:

TripSource was designed exclusively for BCD travelers to make your trips more efficient and less stressful. Not sure if BCD Travel is your travel management company? Check with your travel manager to confirm.
TripSource supports the two latest versions of Chrome, Firefox, Safari, IE Edge, and iOS, as well as IE11 and Android 5.0 and above.
You can use the same user name and password for both Tripsource.com and the app.
The experience is consistent on both platforms with the exception of push alerts which are specific to the app experience. Notifications on TripSource.com can be viewed via the message center or can be sent directly to your phone by opting-in for SMS message. The site and app share the same user name, password, and itinerary information, so you can use both platforms seamlessly.
Currently, TripSource is available in English, French, German, Spanish, and Brazilian Portuguese based on your browser settings or the language settings on your device.
  • Have you booked trips for other travelers using your email address in the past? We block emails that have more than one traveler associated with them. Contact us at registration@support.tripsource.com and we can reset your account.
  • Have you booked a trip recently? You must have booked a trip with BCD Travel for your email address to be recognized by the system.
  • Did you just book your trip? It can take up to 30 minutes for new trips to process and load into the system.
  • Did you enter the email address used when booking your trip with BCD Travel? This is usually your corporate email address.
  • Did you use your personal email address? At this time, TripSource is for business use only.
  • Your email may be associated with another account.
Still have questions? Contact us at registration@support.tripsource.com.
iPhone or Android users:
Download the app from the Apple App or Google Play Store. Open the app and register with your company email address and password of your choice. Your password must contain at least 8 characters, upper and lower case letters, and numbers. If you have trouble registering, contact us at registration@support.tripsource.com.

Web browser:
Visit tripsource.com and click on “Get Started” in the menu at the top right corner. Register with your company email address and password of your choice. Your password must contain at least 8 characters, upper and lower case letters, and numbers. If you have trouble registering, contact us at registration@support.tripsource.com.
If you’ve successfully entered your business email and password but didn’t receive your registration confirmation email, check your junk email folder and be sure TripSource.com is a trusted email address. If you still cannot locate your registration confirmation email, contact us at registration@support.tripsource.com.
Your BCD Travel reservations are automatically synced into TripSource across all platforms within 30 minutes of booking.
Forward your supported itinerary confirmation email to plans@tripsource.com, and we’ll match it to an existing trip folder, or create a new trip folder as needed. In addition to American Airlines, find the list of supported email providers here.
  • A supported booking vendor may have changed their itinerary confirmation email format.
  • We may not support the language in your itinerary confirmation email yet.
  • Your itinerary confirmation email may not have been sent in the original format (e.g. copy/pasted into email, hand typed, printed from web browser, scanned from outside source, etc.).
  • Your itinerary confirmation email may require a password to access your itinerary.
  • Your booking may have been made through a vendor that is not currently supported.
  • A setting in your email client may have changed the format of your forwarded itinerary confirmation emails (emails should be sent as both plain text and HTML).
  • If your reservation was made using your personal email address, you will need to register that email address under Account > My Email Addresses before forwarding confirmation emails.
Still have questions? Contact us at trips@support.tripsource.com
iPhone:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Tap Account > Share My Trips > + (in the top right corner). Select a contact from the list and tap “Add.” To share only certain trips, tap the box with an arrow in the top left corner of the trip folder, and then tap “Share via Email.”

Android:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Tap Account > Share My Trips. Select a contact from the list and tap “Add.” To share only certain trips, tap the menu icon in the top right corner of the home screen and then tap “Share via Email.”

Web browser:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Click “Add Followers” from the "Share my Trips" module at the bottom right of the home screen and enter the email address. To share certain trips, click the “Share” button in the center of your trip card on the home screen and then click “Share via email.”
A “Follower” is a contact designated by you that will automatically receive all of your trip details including information booked by BCD Travel, outside bookings, and manually added information until they have been removed from your list of “Followers.”
iPhone:
Tap Account > Share my Trips, swipe the Follower you wish to remove to the left, and tap “Delete.”

Android:
Tap Account > Share my Trips, tap the icon to the right of the follower, and tap “Remove Follower.”

Web browser:
Click "Add Followers" on the bottom of the home page. Scroll down to the email you’d like to remove, hover over the three dots, and then click "Delete".
If the email isn’t present in the spam email folder, try resending. If that doesn’t work, contact us at trips@support.tripsource.com.
Yes, after you have registered for TripSource using your corporate email address, you can add your personal email address to your profile by tapping “Account” and then “My Email Addresses.” We’ll send you a confirmation email, and after you confirm your personal email, you can forward itinerary confirmation emails to plans@tripsource.com and they’ll be synced to your account.
Note: Arranger is available only on the desktop version or TripSource, and to those using TripSource Profile Manager (TSPM) as their primary profile management tool. Both the arranger and traveler must have a TripSource account and a TSPM profile.
  1. Ask your travelers to set you up as their “arranger” in TSPM.
  2. Set up your own traveler profile in TSPM
  3. If you haven’t done so, register for TripSource.
The “Arranger” button will appear in the top navigation menu.
Make sure that the traveler has added you as a arranger in the “Travel Arrangers” section of your TSPM profile, found in the navigation menu on the left side of the screen.

If you still can’t locate them, contact us.
  • Is TSPM your primary travel profile manager? At this time, arranger is only avaiable to those that use TSPM as their primary travel profile manager.
  • You may not be desginated as an arranger yet - your travelers must add you as an arranger before the Arranger icon will display.
  • Your company may have not enabled the Arranger feature, contact your Travel Manager to request it be enabled.
If you need assistance, contact us.
Arrangers can be edited/removed in TripSource Profile Manager (TSPM)
When booking on your behalf, an arranger will be able to see your travel plans and profile information including obfiscated credit card info, loyalty numbers, etc.
Only manually added event cards can be marked as private. All remaining travel details will be visible to the arranger.
The traveler will receive a booking confirmation email.

Arrangers can check the reservation status in TripSource.
  • If you have recently booked or changed a trip through BCD Travel, give it up to 30 minutes to process.
  • If you are registered under more than one email address, be sure to log in using the main email address associated with your trips.
  • Was the trip booked through BCD Travel? If not, you will need to forward your email confirmations to plans@tripsource.com after you add and confirm your personal email address.
Still have questions? Contact us at trips@support.tripsource.com.
TripSource displays information in your current travel itinerary. If you have questions about your itinerary, contact your BCD Travel Adviser or your third party provider for outside bookings.
iPhone:
From the trip folder, tap the box with an arrow in the top left corner and then tap “Edit Title.”

Android:
Tap the menu icon in the top left corner and then tap “Edit Title.”

Web browser:
Click on the title of your trip. A pop-up will appear where you can type in the new name of your trip.
iPhone or Android:
Tap the trip folder to view your trip cards. Tap “+” and follow the prompts.

Web browser:
Click the “+” icon from your trip folder and follow the prompts.
If the upgrade was done through the airline, it will not display in TripSource. If the upgrade was not done through the airline, contact us at trips@support.tripsource.com.
Either TripSource doesn’t have the address for this part of your trip, or you currently don’t have an online connection. If this isn’t the case, contact us at trips@support.tripsource.com.
Tap the pin on the map and then the directions icon, and your map app will open.
Trips will be automatically removed from your account 60 days after your trip ends.
If you booked your hotel in TripSource, you can cancel it by opening the reservation and tapping "Cancel Booking." Cancelation policies vary, so be sure to check the policy area for cancelation guidelines. Once your hotel cancelation has been processed your hotel card will be removed from your trip folder.

To cancel a hotel reservation made outside of TripSource, contact the hotel directly or log in to your online travel booking tool. You will need to manually remove the trip card for these canceled reservations.
TripSource hotel listings and maps will display a preferred icon next to hotels that are company preferred. These options are displayed first, and then other hotels from lowest to highest rates.
No. Credit card payment is required to secure the booking. If you have a TripSource profile established, your current credit card information will be prepopulated on the payment page.
Hotel booking is available in select markets and requires company participation.
You will need to re-register using your new business email address. Any trips booked under your previous email address will not display on your new account. Past trips will be visible on your old account for up to 30 days after travel.
If you’ve reset your password and still can’t login, email registration@support.tripsource.com from the email address you are registered under.
If you cannot save updates in TripSource, try making the update on your online travel profile. These changes should then sync to your TripSource account. If you are still having issues, contact your Travel Adviser.
Credit cards you add or update in TripSource are only available for use in TripSource. These updates will not be synced to your online travel profile for use with a traveler adviser or on your online booking tool.
Not yet, however you can replace the card with a new one by tapping/clicking edit.
Yes, TripSource allows you to store up to 4 credits cards. These cards will only be stored in TripSource, and will not be synced to your online travel profile for use with a travel adviser or on your online booking tool.
Yes, information stored in TripSource follows PCI compliance.
To make changes to your name in TripSource, contact your company’s HR department or edit your name in your online travel profile. These changes will sync into TripSource automatically. If you need further assistance, contact TripSource support.
Yes, real-time alerts will be pushed to you as long as they are enabled. To enable push alerts:

iPhone:
Open TripSource, tap Account > Manage Notifications, and select which notifications you would like to enable.

Android:
Open TripSource, tap the Menu button > Account > Settings > Notifications, and select which notifications you would like to enable.
iPhone:
Be sure you have notifications turned on by tapping Account > Manage Notifications. If your notifications are already turned on, send us a note at trips@support.tripsource.com.

Android:
Be sure you have notifications turned on by tapping Account > Manage Notifications. If your notifications are already turned on, send us a note at trips@support.tripsource.com.
We will send you messages via push notifications, text messages (SMS), and the message center within the app or site.
We’ll send you a notification 24 hours before departure letting you know that it’s time to check in for your flight.

You can tap though from the notification and check in directly on the following carriers’ websites:
Aer Lingus, Aeroflot, Aeromexico, Air Berlin, Air Canada, Air China, Air France, Alaska Airlines, Alitalia, American Airlines, ANA, British Airways, Cathay Pacific, Copa Airline, Delta, Emirates, Etihad, Finnair, Iberia, Japan Airlines, JetBlue, KLM, Lufthansa, Porter, Scandinavia Airlines, Saudi Airlines, Singapore, Southwest, Swiss Air, United Airlines, Virgin Atlantic, and Virgin Australia.
Mozio, a BCD Travel ground transportation partner, can help you find and book discounted transportation to and from the airport. For additional information on Mozio related services visit their website.

BCD Travel has partnered with Mozio to help you find and book the best transport to and from the airport.
Mozio will send you both an e-mail confirmation and a text (SMS) message confirmation with your reservation and driver details.
Contact the provider you booked your reservation with directly. They will be able to assist with cancelations and refunds.
Mozio can be contacted at info@mozio.com, +1 855 980 7669 or +1 415 969 7669, or via live chat on Mozio’s website.
Alerts are sent for major events related to security, weather, or transportation that impact your travel schedule, and include a high level summary with a link for additional information.
No, global risk alerts are a standard TripSource notification.
Push notifications can be disabled in the settings of your smartphone.
global risk alerts are sent via push notifications and the TripSource message center.
No, you will only receive global risk alerts for breaking incidents.
You are receiving this email because our records indicate your flight was delayed and eligible for a claim. You should receive an email within 4 business days of your flight ending. If you haven’t received a claim alert email within 5 business days after the end of your flight, your flight delay was most likely not eligible. To confirm eligibility, visit AirHelp.com and enter your flight details.
BCD Travel has partnered with AirHelp to work on your behalf to identify instances where the airlines may owe you money for a delayed, cancelled, or overbooked flight, originating or ending in Europe. AirHelp has a “no win, no fee” pricing model. If successful, AirHelp will charge a fee of 35% which will be deducted at claim pay-out.
The following criteria is required for a flight to be considered eligible:
  • The flight is either on a Eurpoean Union (EU) based airline, or arriving to / deperating from an EU airport
  • Flight delayed three hours or more due to factors within the airlines control
Delays due to Force Majeure are not eligible for compensation.

United Kingdom (UK) flights are still eligible for compensation. If the UK changes their position on this regulation, flights arriving to the EU / departing from the EU will still abide by the regulation regardless of origin / destination.

Confirm your flight’s eligibility by clicking here.
Claims can amount between €125 and €600 depending on flight duration, delay type, and delay duration. Claims can take from 3-6 months to be processed and paid out. Compensation is sent via a bank transfer or check.
This is usually not considered taxable income; however we recommend that you confirm this with your country’s tax laws.
You may not submit a claim with both the airline and AirHelp; multiple claims cannot be made for the same delayed flight. While you can submit a claim with the airline directly, the process can be complex, time consuming, and often does not result in successful pay-out. This is why BCD Travel has partenered with AirHelp; to ensure that you receive the compensation you’re entitiled to.
- A copy or photo of your E-ticket and/or booking confirmation and/or boarding pass
- A copy or photo of your passport or ID
AirHelp holds a TrustE certification, uses state-of-the-art data protection measures, and stores all personal data in accordance with international law.
The EU 261 regulation covers individual passenger rights only, therefore this compensation belongs to you. Case specific information will not be shared with your employer, however we may share a report containing generic information including totals and averages.
For assistance with Air Disruption Compensation, contact AirHelp.
  • Yes, just snap a photo from your phone and attach it to your trip, it’s that easy.
  • Receipts can be emailed to your personal or business email address, as well as your expense management tool (EMT). Prior to sending, confirm that your EMT accepts receipts via email, and it recognizes your TripSource registered email address.
  • Receipts can be sent individually or all together.

    Trips and receipts will be archived 60 days after trip completion, and no longer accessible.

    *Confirm photos of receipts are acceptable to your company and country before use
Contact us at one of the email addresses below for help. Be sure to include the type of device and the operating system you’re currently using.

App Support: English

Registration/Login Help: registration@support.tripsource.com

Trip/Technical Help: trips@support.tripsource.com

App Support: all other languages:

Registration/Login Help: reg-support@tripsource.eu

Trip/Technical Help: trip-support@tripsource.eu
Choose a topic to see common questions answered.

Have a question that isn’t on this FAQ? Let us know at trips@support.tripsource.com.