Getting Started: Can I use TripSource®?

Q: Who can use TripSource?
A: Anyone who has booked a trip with BCD Travel within the last three months. TripSource was designed exclusively for BCD travelers to make your trips more efficient and less stressful. Not sure if BCD Travel is your travel management company? Check with your travel manager to confirm.

Q: How do I access TripSource?
A: The TripSource app is available for download on the Apple® App store (iOS 9 or higher) or Google Play store (version 4.x or higher). For all other devices, TripSource can be accessed at tripsource.com on the following browsers: Chrome 43.x (Mac & Windows), Firefox 38.x (Mac & Windows), IE 10, IE 11, IE12/Edge, and Safari.8.0.3 (Mac).

Q: If I’ve already registered for the App, do I have to register again for TripSource.com?
A: You can use the same user name and password for both Tripsource.com and the app.

Q: Is there a difference between TripSource.com and the TripSource mobile app?
A: The experience is consistent on both platforms with the exception of push alerts on the app. To view new notifications on TripSource.com, log in and click “Messages.” The site and app share the same user name, password, and itinerary information, so you can use both platforms seamlessly.

Q: What languages are supported by TripSource?
A: Currently, TripSource is available in English, French, German, Spanish, and Brazilian Portuguese based on your browser settings or the language settings on your device.

Q: Can travel arrangers/third-party arrangers use TripSource?
A: At this time, TripSource does not support third-party arrangers/users.

Registration

Q: How do I register?
A: iPhone or Android users:
Download the app from the Apple App or Google Play Store. Open the app and register with your company email address and password of your choice. Your password must contain at least 8 characters, upper and lower case letters, and numbers. If you have trouble registering, contact us at registration@support.tripsource.com.

Web browser:
Visit tripsource.com and click on “Register” in the top right corner. Register with your company email address and password of your choice. Your password must contain at least 8 characters, upper and lower case letters, and numbers. If you have trouble registering, contact us at registration@support.tripsource.com.

Q: Why was my email not recognized when I tried to register?
A:

  • Have you booked a trip recently? You must have booked a trip within the past 3 months for your email address to be recognized by the system.
  • Did you just book your trip? It can take up to 30 minutes for new trips to process and load into the system.
  • Did you enter the email address used when booking your trip with BCD Travel? This is usually your corporate email address.
  • Have you booked trips for other travelers using your email address in the past? We block emails that have more than one traveler associated with them. Contact us at registration@support.tripsource.com and we can reset your account.
  • Did you use your personal email address? At this time, TripSource is for business use only.
  • Your email may be associated with another account.

Still have questions? Contact us at registration@support.tripsource.com.

Q: Why haven’t I received my registration confirmation email?
A: If you’ve successfully entered your business email and password but didn’t receive your registration confirmation email, check your junk email folder and be sure TripSource.com is a trusted email address. If you still cannot locate your registration confirmation email, contact us at registration@support.tripsource.com.

Itineraries

Q: How do I sync my BCD booked itineraries?
A: Your BCD Travel reservations are automatically synced into TripSource across all platforms within 30 minutes of booking.

Q: How can I add third party itineraries to TripSource?
A: Forward your supported itinerary confirmation email to plans@tripsource.com, and we’ll match it to an existing trip folder, or create a new trip folder as needed. Find the list of supported email providers here.

Q: Why isn’t my third party itinerary being recognized?
A:

  • A supported booking vendor may have changed their itinerary confirmation email format.
  • We may not support the language in your itinerary confirmation email yet.
  • Your itinerary confirmation email may not have been sent in the original format (e.g. copy/pasted into email, hand typed, printed from web browser, scanned from outside source, etc.).
  • Your itinerary confirmation email may require a password to access your itinerary.
  • Your booking may have been made through a vendor that is not currently supported.
  • A setting in your email client may have changed the format of your forwarded itinerary confirmation emails (emails should be sent as both plain text and HTML).
  • If your reservation was made using your personal email address, you will need to register that email address under Account > My Email Addresses before forwarding confirmation emails.

Still have questions? Contact us at trips@support.tripsource.com

Q: How do I share my trips?
A: iPhone:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Tap Account > My Followers > + (in the top right corner). Select a contact from the list and tap “Add.” To share only certain trips, tap the box with an arrow in the top left corner of the trip folder, and then tap “Share via Email.”

Android:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Tap the menu icon in the top right corner of the home screen > Account > My Followers. Select a contact from the list and tap “Add.” To share only certain trips, tap the menu icon in the top right corner of the home screen and then tap “Share via Email.”

Web browser:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Click “Followers” from the navigation bar at the top of the home screen and enter the email address. To share certain trips, click the “Share” button in the center of your trip card on the home screen and then click “Share via email.”

Q: What is a “Follower?”
A: A “Follower” is a contact designated by you that will automatically receive all of your trip details including information booked by BCD Travel, outside bookings, and manually added information until they have been removed from your list of “Followers.”

Q: How do I remove a follower?
A: iPhone:
Tap Account > My Followers, swipe the Follower you wish to remove to the left, and tap “Delete.”

Android:
Tap on the menu icon in the top right icon > Account > My Followers, tap the icon to the right of the follower, and tap “Remove Follower.”

Web browser:
Click “Followers” on the top menu bar. Scroll down to the email you’d like to remove, and then click the trashcan icon.

Q: Why wasn’t my itinerary shared successfully?
A: If the email isn’t present in the spam email folder, try resending. If that doesn’t work, contact us at trips@support.tripsource.com.

Q: Can I forward reservations made outside of BCD travel using my personal email address?
A: Yes, after you have registered for TripSource using your corporate email address, you can add your personal email address to your profile by tapping “Account” and then “My Email Addresses.” We’ll send you a confirmation email, and after you confirm your personal email, you can forward itinerary confirmation emails to plans@tripsource.com and they’ll be synced to your account.

Q: Why was my American Airlines confirmation email not recognized?
A: We are working towards making American Airlines a supported provider. In the meantime, manually input this information by using our “add trip item” feature.

My Trips View

Q: Why don’t I see my trip?
A:

  • If you have recently booked or changed a trip through BCD Travel, give it up to 30 minutes to process.
  • If you are registered under more than one email address, be sure to log in using the main email address associated with your trips.
  • Was the trip booked through BCD Travel? If not, you will need to forward your email confirmations to plans@tripsource.com after you add and confirm your personal email address.

Still have questions? Contact us at trips@support.tripsource.com.

Q: Why is my trip info incorrect?
A: TripSource displays information in your current travel itinerary. If you have questions about your itinerary, contact your BCD Travel Adviser or your third party provider for outside bookings.

Q: How do I edit the title of a trip folder?
A: iPhone:
From the trip folder, tap the box with an arrow in the top right corner and then tap “Edit Title.”

Android:
Tap the menu icon in the top right corner and then tap “Edit Title.”

Web browser:
Click on the title of your trip. A pop-up will appear where you can type in the new name of your trip.

Q: How do I create a card for an event like a meeting or a dinner engagement?
A: iPhone or Android:
Tap the trip folder to view your trip cards. Tap “+” and follow the prompts.

Web browser:
Click the “+” icon from your trip folder and follow the prompts.

Q: Why isn’t my flight upgrade showing?
A: If the upgrade was done through the airline, it will not display in TripSource. If the upgrade was not done through the airline, contact us at trips@support.tripsource.com.

Q: Why isn’t the map displaying in my mobile app?
A: Either TripSource doesn’t have the address for this part of your trip, or you currently don’t have an online connection. If this isn’t the case, contact us at trips@support.tripsource.com.

Q: How do I get directions for map locations in my trip cards?
A: Tap the pin on the map and then the directions icon, and your map app will open.

Hotel Booking

Q: Can I cancel a hotel I booked via TripSource?
A: If you booked your hotel in TripSource, you can cancel it by opening the reservation and tapping “Cancel Booking.” Cancelation policies vary, so be sure to check the policy area for cancelation guidelines. Once your hotel cancelation has been processed your hotel card will be removed from your trip folder.

To cancel a hotel reservation made outside of TripSource, contact the hotel directly or log in to your online travel booking tool. You will need to manually remove the trip card for these canceled reservations.

Q: How are my company’s preferred hotels displayed?
A: TripSource hotel listings and maps will display a preferred icon next to hotels that are company preferred. These options are displayed first, and then other hotels from lowest to highest rates.

Q: Will my company be billed directly for my hotel booking?
A: No. Credit card payment is required to secure the booking. If you have a TripSource profile established, your current credit card information will be prepopulated on the payment page.

Q: Why don’t I see an option for hotel booking?
A: If you don’t see the hotel booking icon in the bottom bar, this feature is not yet available in your market.

Managing My Account

Q: My business email address has changed. What should I do?
A: You will need to re-register using your new business email address. Any trips booked under your previous email address will not display on your new account. Past trips will be visible on your old account for up to 30 days after travel.

Q: My login is locked; who should I contact?
A: Send an email from the email address you are registered under to registration@support.tripsource.com.

Q: Why are my profile updates not saving, or displaying in my online travel profile?
A: If you cannot save updates in TripSource, try making the update on your online travel profile. These changes should then sync to your TripSource account. If you are still having issues, contact your Travel Adviser.

Q: Why did the updates I made to my credit card in TripSource not sync to my online travel profile?
A: Credit cards you add or update in TripSource are only available for use in TripSource. These updates will not be synced to your online travel profile for use with a traveler adviser or on your online booking tool.

Q: Can I delete a credit card I’ve added in TripSource?
A: Not yet, however you can replace the card with a new one by tapping/clicking edit.

Q: Can I add multiple credit cards?
A: Yes, TripSource allows you to store up to 4 credits cards. These cards will only be stored in TripSource, and will not be synced to your online travel profile for use with a travel adviser or on your online booking tool.

Q: Is the information I store in TripSource secure?
A: Yes, information stored in TripSource follows PCI compliance.

Performance: Tools, Features & Notifications

Q: Does the TripSource app push notifications to my phone?
A: Yes, real-time alerts will be pushed to you as long as they are enabled. To enable push alerts:

iPhone:
Open TripSource, tap Account > Settings > Notifications, and select which notifications you would like to enable.

Android:
Open TripSource, tap the Menu button > Account > Settings > Notifications, and select which notifications you would like to enable.

Q: Why don’t I receive my flight alerts?
A: iPhone:
Be sure you have notifications turned on by tapping Account > Settings > Notification Center. If your notifications are already turned on, send us a note at trips@support.tripsource.com.

Android:
Be sure you have notifications turned on by tapping Menu > Account > Settings > Notifications. If your notifications are already turned on, send us a note at trips@support.tripsource.com.

Q: What are the different ways I can receive messages?
A: We will send you messages via push notifications, text messages (SMS), and the message center within the app or site.

Contacting TripSource

Q: Who can I contact for help?
A: Contact us at one of the email addresses below for help. Be sure to include the type of device and the operating system you’re currently using.

App Support: English

Registration/Login Help: registration@support.tripsource.com

Trip/Technical Help: trips@support.tripsource.com

App Support: all other languages:

Registration/Login Help: reg-support@tripsource.eu

Trip/Technical Help: trip-support@tripsource.eu

Have a question that isn’t on this FAQ? Let us know by emailing info@support.tripsource.com with “Feedback for TripSource” in the subject line.

© 2017 BCD Travel. All rights reserved. TripSource® and BCD Travel® are registered trademarks of BCD Group.