Getting Started: Can I use TripSource®?

Q: Who can use TripSource?
A: Anyone who has booked a trip with BCD Travel. TripSource has been designed exclusively for BCD travelers, to make your trips as efficient and stress free as possible. Not sure if BCD Travel is your travel management company? Check with your travel manager to confirm your company is a BCD Travel customer.

Q: What device do I need to use TripSource?
A: Any smartphone, tablet or computer with a browser and internet access! If you have an Apple or Android smartphone, simply download the TripSource mobile app directly from the App store or Google Play. For all other devices, you can use your web browser to log in to your TripSource account at www.TripSource.com.

Q: Can travel arrangers/third-party arrangers use TripSource?
A: TripSource does not support third-party arrangers/users at this time. As a personal app, TripSource is intended for use by travelers only. In addition, to protect the security of your travel information, we use a two-factor authorization process. Your company email address is your unique identifier, and only you can authorize the itinerary synchronization.

Q: How do I download TripSource onto my mobile device?
A: Click on the Apple® App Store or Google Play link on this site. For all other devices, go to www.TripSource.com to register and log in just as you would in the app.

Q: Is the TripSource Mobile App available for all devices?
A: You can use TripSource from any device or web browser at www.TripSource.com, but the mobile app has only been developed for Apple and Android devices.

Q: What if I don’t have an Apple or Android smartphone?
A: Use the web app from any device browser on www.TripSource.com. Simply register and log in as you would in the app.

Q: What browsers and devices are supported by TripSource?
A: The following browsers and devices are supported by TripSource: Chrome 43.x (Mac & Windows), Firefox 38.x (Mac & Windows), IE 10, IE 11, IE12/Edge, Safari.8.0.3 (Mac), iOS 9 or higher, Chrome (Android), Android 4, Android 5, Android 6.

Q: If I’ve already registered for the App, do I have to register again for TripSource.com?
A: No, you can use the same user name and password for both the Tripsource.com site and the App.

Q: Is there a difference between TripSource.com and the TripSource mobile app?
A: No—The experience between TripSource.com and the TripSource mobile app is consistent with the one exception of push alerts. With the app, messages are pushed directly to your home screen. With TripSource.com, you will need to log in to view new messages in the message center. The site and app share the same user name, password and itinerary information, so you can toggle between the two platforms easily.

Q: Can I control my TripSource app through TripSource.com?
A: Yes—any changes made through TripSource.com will be mirrored in the app (or vice versa) as the information housed in your TripSource account syncs across all platforms.

Q: What languages are supported by TripSource?
A: Currently, TripSource is available in English, French, German, Spanish, and Brazilian Portuguese based on your browser settings or the language settings on your device.

Registration

Q: How do I register?
A: For iPhone:
Simply download the app from the App Store and open TripSource. Register with your company email address then enter the password of your choice. Be sure your password is at least 8 characters with upper and lower case letters and numbers. If you have trouble registering, please contact us at reg-support-eu@tripsource.eu.

A: For Android:
Simply download the app from Google Play and open TripSource. Register with your company email address then enter the password of your choice. Be sure your password is at least 8 characters with upper and lower case letters and numbers. If you have trouble registering, please contact us at reg-support-eu@tripsource.eu.

A: For web browser:
Go to www.tripsource.com and click on “Register” in the upper right hand corner. Register with your company email address then enter the password of your choice. Be sure your password is at least 8 characters with upper and lower case letters and numbers. If you have trouble registering, please contact us at reg-support-eu@tripsource.eu.

Q: I tried to register but my email was not recognized
A:

  • Do you have a trip in the system? You must have had a trip since end of Jan 2017 – or an upcoming trip – in order for your email address to be recognized.
  • Did you enter the email address used when booking your trip with BCD Travel? This is usually your corporate email address.
  • Have you booked trips for other or multiple travelers using your email address in the past? We block emails that have more than one traveler associated. Please email reg-support-eu@tripsource.eu and we can reset your account. But remember, TripSource is not for personal use at this time.
  • If you have a trip recently booked through BCD Travel, be patient; it might take up to 30 minutes for new trips to process.
  • If these hints don’t help you register, please contact us at reg-support-eu@tripsource.eu.

Q: I already accepted the Terms and Conditions. Why do I have to accept them again?
A: You must accept new Terms and Conditions whenever there are changes to them.

Q: I never received the email to confirm my registration.
A: If you successfully entered your business email and password but didn’t get a confirmation email, you might want to look in your junk email folder. Be sure TripSource.com is included as a trusted email address. If this isn’t the case, contact us at reg-support-eu@tripsource.eu.

Q: I clicked the link in my email to confirm the registration, but nothing happened.
A: You might have to copy and paste the link into your web browser.

Q: I tried to register but received an alert that I am already registered. I have not previously registered for TripSource. What do I do?
A: One username and password works across devices. If you’ve registered on another device or online in the past, you already have an account. If you’ve forgotten the password for your account, select Forgot Password to reset.

Q: I have an Android/Apple device, but I don’t see the app in the store.
A: Please note that TripSource is only supported by Android version 4.x or higher. You might not find TripSource in the Google Play Store if your device is below version 4.x or is not yet available in your country.

Itineraries

Q: How do I sync my BCD booked itineraries?
A: You don’t have to do a thing. Your BCD itineraries will automatically sync across all platforms. Please note it can take up to 30 minutes to see your trip after booking.

Q: Can I share my itineraries?
A: Yes, you can share your trips in TripSource via email through our automatic or manual sharing features.

Q: What is a “Follower?”
A: A “Follower” is a contact you’ve added to your list of contacts using the “Share My Trips” feature under account settings. These followers will automatically receive all your trip and trip details until they have been removed from your list of “Followers.”

Q: What is shared with a “Follower?”
A: A Follower will receive all of the information in your trip folder via email, including information booked by BCD Travel, outside bookings and manually added information. They will continue to receive future trips until you’ve removed them from the auto share list.

Q: Where are the sharing features?
A: For iPhone:

There are two ways to share your trips 1) From the home screen, tap on “Account” and then on “My Followers.” Set up a list of contacts. 2) From the trip folder, tap the box with an arrow in the upper left hand corner. You’ll see a “Share via email” option appear.

For Android:

There are two ways to share your trips 1) From the home screen, select the menu icon in the top right corner. Then click on “Share via email.” 2) From the home screen, select the menu icon in the top right corner. Then click on “Account” and then “My Followers.” Set up a list of contacts.

For web browser:

There are two ways to share your trips 1) From the home screen, click the “Share” button in the center of your trip card. Then click on “Share via email.” 2) From the home screen, select “Followers” from the navigation bar at the top. Enter email addresses to set up a list of contacts.

Q: What is the difference between sending itineraries via email versus sending itineraries by adding Followers?
A: Both options will email trips to you or your contacts, but adding contacts to “My Followers” will automatically share every trip and trip detail update with the list of contacts you designate. “Share via email” will only share the currently selected trip once without further updates.

Q: How do I stop contacts from receiving all of my trips and trip details?
A: For iPhone:

You must remove them from your list of contacts. Go to Account > My Followers. Swipe a Follower you wish to remove to the left. Tap the “Delete” option that appears.

For Android:

You must remove them from your list of contacts. Tap on your menu icon in the top right icon, go to Account >“My Followers > ,” and select the icon to the right of the follower. Select the “Remove Follower” option.

Q: I emailed someone my itinerary, but they didn’t receive it.
A: Have them check their spam email folder. If they still can’t locate it, try resending. If that doesn’t work, please contact us at trip-support-eu@tripsource.eu for help.

Q: Can I forward reservations made outside of BCD travel using my personal email address?
A: No, this feature is not yet available.

My Trips View

Q: Why don’t I see my trip?
A: Here are some things you can check:

  • If you have recently booked or changed a trip through BCD Travel, be patient; it may take up to 30 minutes for new trips to process.
  • Are you registered under more than one email address? If so, be sure the one you used to log in is the main email address associated with your trips.
  • Was the trip booked through BCD Travel? If not, your trip will not display in TripSource.

If these hints don’t help you, please contact us at trip-support-eu@tripsource.eu.

Q: The dates or city is listed incorrectly on my trip.
A: TripSource displays information in your current travel itinerary. If you have questions, verify the booking by contacting your travel agent for BCD booked trips.

Q: How do I edit the title on a trip folder?
A: For iPhone:

From the trip folder, tap the box with an arrow in the upper right hand corner. You’ll see an “Edit Title” option appear.

For Android:

Tap on your menu icon in the top right icon, tap on “Edit Title.”

For Web browser:

Click on the title of your trip. A pop-up will appear where you can type in the new name of your trip.

Q: How do I create a card for an event like a meeting or a dinner engagement?

A: For iPhone:

Tap your trip folder to view your trip cards. Tap the “+” and follow the prompts.

For Android:

Tap your trip folder to view your trip cards. Tap the “+” and follow the prompts.

For Web browser:

Click the “+” icon from your trip folder and follow the prompts.

Q: My flight upgrade isn’t showing.
A: Was the upgrade done through the airline? If so, it won’t display in TripSource. If this isn’t the case, contact us at trip-support-eu@tripsource.eu.

Q: The map isn’t showing OR is showing a different location.
A: When you click the red pin, does it show the correct address? If the address or zip codes aren’t right, the location will not map. If this isn’t the case, contact us at trip-support-eu@tripsource.eu.

Q: How do I get directions for map locations in my trip cards?
A: When you click the red pin on the map, it will show the address. Press the directions icon, and your mobile apps will open.

Hotel Booking

Not available.

Managing My Account

Q: What do I do if I can’t remember my login password?
A: Use the “Forgot Password” link on the login screen. TripSource will send you an email to let you reset your password.

Q: How do I change my password?
A: Use the “Forgot Password” link on the log in screen. TripSource will send you an email to let you reset your password.

Q: My email address has changed. What do I do?
A: You will have to re-register using your new email address. Make sure you are using your email address that you use for business travel. Please be aware any trips booked under your previous email address will no longer be visible under this registration. You will still be able to log in with your previous email address to see these trips for up to 30 days after travel. To use the app and see past trips, you can continue to log in with your previous email address. If you have changed employers but are still booking travel through BCD Travel, simply add another registration using your new corporate email address to see new trips.

Q: I received an email that my password was changed, but I didn’t change it. What do I do?
A: Please use the “Forgot Password” link on the login screen to reset your password. Then forward the email to trip-support-eu@tripsource.eu to let us know what happened.

Q: My login is locked; whom do I contact?
A: Please send an email to reg-support-eu@tripsource.eu. The email must be sent from the address you are registered under.

Q: Are TripSource solutions PCI-compliant?
A: Yes.

Performance: Tools, Features & Notifications

Q: What happens if I click the “Remember me” checkbox?
A: The “Remember Me” option provides the convenience of accessing TripSource without having to log in again. Logging out will override this option. You can log out at any time under “Account.”

Q: How can I turn off the “Remember me” feature?
A: Log out; when you log back in, uncheck the “Remember Me” checkbox.

Q: Does the TripSource Mobile App push notifications to my phone?
A: Yes, real-time flight alerts are pushed to the traveler. Be sure to enable push alerts during registration or through your phone settings.

Q: I elected to turn off push notifications after download, and now I don’t know how to turn them back on.

A: For iPhone:

If you have an Apple device, go to Account > Settings > Notifications. Make sure you have notifications turned on for your device.

For Android:

Open the TripSource application, tap the phone’s Menu button, go to Account > Settings > Notifications. You can turn on push notifications, banners and alerts for TripSource here.

Q: I don’t receive my flight alerts. How can I fix that?
A: For iPhone:

Be sure you have “notifications” turned on. Go to Account > Settings > Notification Center. You can turn on notifications, banners and alerts here. If your confirmed notifications are already turned on, send us a note at trip-support-eu@tripsource.eu.

For Android:

Be sure you have “notifications” turned on. Tap the phone’s Menu button, go to Account > Settings > Notifications. You can turn on notifications, banners and alerts here. If your confirmed notifications are already turned on, send us a note at trip-support-eu@tripsource.eu.

Q: How will I know if I have a message?

A: For iPhone:

You’ll get a pop-up and a number will appear over the Message Center icon at the bottom of the app.

For Android:

Your device will alert you by flashing a pop-up on your screen.

For Web browser:

The Message Center feed to the right of the webpage will let you know how many new messages you have. That same number will also appear next to “MESSAGES” in the navigation bar.

Q: Can I clear messages that are no longer useful to me?
A: For iPhone:

Yes—from your Message Center, swipe the message to your left. Tap the “Delete” option that appears.

For Android:

Yes—from your Message Center, swipe the message all the way to the left to delete. An undo option will also appear if you’d like to recover the message.

Q: How do I get to the Message Center?
A: For iPhone:

Tap the center button on the toolbar between the “My Trips” and “Account” buttons.

For Android:

Tap the envelope icon at the upper right corner of the screen.

For Web browser:

Log in to your account and click “MESSAGES” on the navigation bar on the top of the homepage. You can also see your most recent messages on the right-hand side of the homepage under the “Messages” section.

Contacting TripSource

Q: I need help. What should I do?
A: Please contact us at one of the email addresses noted below for help. Be sure to include the type of device and the operating system version you’re currently using.

App Support: English and German

Registration/Login Help: reg-support-eu@tripsource.eu

Trip/Technical Help: trip-support-eu@tripsource.eu

Have a question that isn’t on this FAQ? Let us know by emailing info@support.tripsource.com with “Feedback for TripSource” in the subject line.

© 2021 BCD Travel. All rights reserved. TripSource® and BCD Travel® are registered trademarks of BCD Group.