The Robert Bosch GmbH (hereinafter “Bosch“ or “We“ or “Us”) is delighted about your visit to our internet pages and mobile applications (together also referred to as “Online Offers”) and about your interest in our company and our products.
A. Bosch respects your privacy
The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Bosch is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows: Robert Bosch GmbH, Robert-Bosch-Platz 1, 70839 Gerlingen-Schillerhöhe, firstname.lastname@example.org, +49 711 400 40990.
C. Collection, processing and usage of personal data
I. Processed categories of data
The following categories of data are processed:
- Traveller Profile Data. Name, residential address, telephone number, email, job title, office location, employee number, passport and visa information (including date of birth, nationality, place of birth, passport number and expiry date), driving licence number and information, mileage and frequent flyer/guest card numbers.
- Passenger Name Record (“PNR”) Data. Traveller Profile Data processed in PNR format associated with reservation data, including flight dates and routings, flight numbers, hotel reservations, car rental bookings, rail bookings, ticketing information, authorisation solutions and travel risk management.
- Payment Data. Credit/debit card details and bank details (if required under the payment arrangements in the Travel Management Contract).
- Dietary and Special Assistance Information. Provided in connection with travel arrangements (such as meal requests or special assistance requirements) which potentially concern health or indicate religious belief.
- Emergency Contact Details. Name and telephone number of travellers’ partners/emergency contacts.
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person’s identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
III. Processing purposes and legal bases
We and service providers commissioned by us process your personal data for the following processing purposes:
- Booking of travel journey and administration of travel profiles (legal basis: fulfilment of contract)
- Payment of travel journeys with the help of payment providers as controllers (legal basis: fulfilment of contract)
- To determine disruptions/disturbances and for security reasons (legal basis: fulfillment of our legal obligations within the scope of data security and justified interest in resolving disruptions/disturbances and in the security of our offers).
- Safeguarding and vindication of our rights (legal basis: justified interest on our part for the safeguarding and vindication of our rights).
IV. Log files
Every time you use the internet, your browser transmits certain information which we store in so-called log files.
We save log files for a short time solely to determine disturbances and for security reasons (e.g., to clarify attack attempts) and then we delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident has been completely resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used for analysis purposes (without or without complete IP address). See module web analysis therefore.
In log files, the following information in particular is being saved:
- IP address (internet protocol address) of the terminal device which is being used
to access the Online Offers;
- Internet address of the website from which the Online Offer has been accessed
(so-called URL of origin or referrer URL);
- Name of the service provider which is used to access the Online Offers;
- Name of the files or information accessed;
- Date and time as well as duration of retrieval;
- Amount of data transferred;
- Operating system and information on the internet browser used including add-ons
installed (e.g., Flash Player);
- http status code (e.g., “Request successful” or “File requested not found”).
This Online Offer is not for children under 16 years of age.
E. Data transfer
I. Data transfer to other controllers
Your personal data is principally forwarded to other controllers only when required for the fulfillment of a contract, in the case where we or the third party have a legitimate interest in the transfer, or when your consent has been given. Particulars on the legal bases can be found in the Section – Purposes of Processing and Legal Bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
II. Service providers (general)
We have commissioned external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen these service providers carefully and review them regularly, especially regarding their diligent handling of and protection of the data that they have saved. All service providers are obliged to maintain confidentiality and to abide by the statutory provisions. Service providers may also be other Bosch group companies.
III. Transfer to recipients outside the EEA
We can also transfer personal data to recipients located outside the EEA in so-called third countries in case this transfer is necessary for the performance of a contract, for example due to an airline flying to a third country.
IV. Duration of storage; retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and the services connected to them or for as long as we have a justified interest in storing the data (e.g., we might still have a justified interest in postal mail marketing upon fulfillment of a contract). In all other cases we delete your personal data with the exception of data we must store to fulfill legal obligations (e.g., we are obliged due to retention periods under the tax and commercial codes to have documents such as contracts and invoices available for a certain period of time).
F. External links
Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking the link, we have no influence on collecting, processing and using personal data possibly transmitted by clicking the link to the third party (such as the IP address or the URL of the site on which the link is located) as the behavior of third parties is naturally outside our supervision. We do not assume responsibility for the processing of such personal data by third parties.
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
H. User rights
To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.
I. Right to information and access
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
II. Right to correction and deletion
You have the right to obtain the rectification of inaccurate personal data concerning yourself without undue delay from us. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).
III. Restriction of processing
You have the right to demand for – as far as statutory requirements are fulfilled – restriction of the processing of your data.
IV. Objection to data processing
You have the right to object to data processing by us at any time. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
V. Data portability
You are entitled to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – to demand that we transfer those data to a third party.
VI. Withdrawal of consent
In case you consented to the processing of your data, you have the right to object this consent with immediate effect. The legality of data processing prior to your revocation remains unchanged.
VII. Right of complaint with supervisory authority
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state or to the supervisory authority responsible for us. This is:
State Commissioner for Data Protection and Freedom of Information of Baden-Wuerttemberg
Postfach 10 29 32
I. Changes to the Data Protection Notice
We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly. Please therefore observe the current version of our data protection notice, as this is subject to change.
If you want to contact us, please find us at the address stated in the “Controller” section.
To assert your rights and for suggestions and complaints regarding the processing of your personal data as well as for the withdrawal of your consent, we recommend that you contact our group commissioner for data protection:
Group Commissioner for Data Protection
Information Security and Privacy Bosch Group (C/ISP)
Robert Bosch GmbH
Effective date: 16.03.2018