To provision your device for international travel and/or ensure you understand any plan limitations, contact Tangoe at (866) 587-5493.
Remember that ALL activity will be billed at the international rate!
- Prior to departure – to quickly reach local country towers:
- Verizon customers, upon arrival press *288 send, option 2
- AT&T customers, upon arrival power device on
- Power device off when not in use.
- Disable roaming.
- Deactivate any “fetching” features.
- Avoid Mi-FI tethering, 1-800 calls to the U.S.
Helpful tips:
- GMS phone assumes the country you are visiting. For example, if you are traveling to Italy, your phone will work like a local Italian wireless device.
- Upon arrival, learn how to make local calls.
- Make all international calls using the international format (+, country code, number).
- Example, dial +1, then the area code and number (U.S. country code is “1”)
- In most GSM devices, holding down the “0” key will cause the + sign to appear
- Emergency number varies depending on the country.
- When traveling abroad, turn on your phone, it will automatically search for a wireless network; registration usually occurs in 30-40 seconds.
- After your device registers, those with a data-centric device, but without an international plan/package, may receive a free SMS from AT&T advising the application data rate and where to go/call for more info.
- You will need a universal phone charger and plug adapters for the country you are visiting.
- In some countries, using a wireless phone will driving is prohibited.
For problems for questions while roaming outside the U.S., contact AT&T +1-916-843-4685 (free call from your wireless phone).
Voicemail Access
To retrieve voicemails:
- Press and hold the retrival key on your device (typically the “1” key)
- Interrupt your personal greeting by pressing the “*” key
- Enter your voicemail password
If you reach the main voicemail system instead of your greeting, enter your 10-digit mobile number, then follow steps 2 and 3.
If you don’t know your password, reset using the following methods:
- Call customer service
- In the U.S.: Call 611 or 800-331-0500
- Outside the U.S.: Call 916-843-4685
- Change online at www.att.com/mywireless
- Login
- Under Quick Links, select Wireless Support
- under Phone/Device Support select Reset Voicemail Password
- Submit request to reset voicemail password. A text message will be sent to the phone with the new password
Voicemail Charges
Voicemail calls are charged as follows:
When the device is “on”:
- Calls that you do not answer will be changed as an international roaming incoming call to your device.
- In addition, the foreign carrier’s routing of that call to AT&T voicemail system may generate an outgoing call charge from your devices U.S. location.
- These charges apply even if the caller disconnects from the voicemail system without leaving a message.
When device is turned “off” or in “flight mode” and the wireless network is off:
- Calls will go directly to your personal voicemail greeting.
- there are no international roaming charges.
Instructions for GSM:
Accessing your voicemail
- Dial your Verizon Wireless phone number in international format (+1 then your 10-digit number when in GSM mode)
- Interrupt your greeting by pressing #
- Follow the prompts to navigate through your voicemail box
U.S. or Other North American Numbering Plan (NANP) Destination
- Roaming Country Exit Code + Destination Country Code + Area Code + Phone Number (Example: “+” +1 +212 + 123-4567
- To check voicemail, dial your mobile number with the area code using the pattern above
Non- North American Numbering Plan (NANP) Destination
- Roaming Country Exit Code + Destination Country Code + Area Code + Phone Number (Example: “+” +44 +123 + 567890 (e.g. calling UK)
- Depending upon your device, press and hold “0” or “*” to display the “+” symbol.
Welcome text message
- Upon arrival, you will receive a free text message letting you know how to make calls from your current location, the number for Customer service, and a reminder about the cost of data service.
Instructions for CDMA:
Accessing your voicemail
- Dial your Verizon Wireless phone number
- Interrupt your greeting by pressing #
- Follow the prompts to navigate through your voicemail box
Country Dialing Instructions
- Local Calls While in India to a Landline Number: Standard Code (Area Code) + Telephone number (e.g. 022-12345678)
- Local Calls While in India to a Cellular Number: 0 + Cellular Number (e.g. 0-9322403567)
- International Call While in India to the U.S. and to another International Destination: 00 + Country code + Telephone Number (e.g. 00 + 1 + Telephone Number)
- Emergency Number While in India: 100