Can I use TripSource®?

Who can use TripSource?
TripSource was designed exclusively for BCD travelers to make your trips more efficient and less stressful. Not sure if BCD Travel is your travel management company? Check with your travel manager to confirm.

If I’ve already registered for the App, do I have to register again for tripsource.com?
You only need to register once. You can use the same username and password for both tripsource.com and the app.

Is there a difference between tripsource.com and the TripSource mobile app?
The experience is consistent on both platforms – apart from push alerts, which are specific to the app experience. Notifications on tripsource.com can be viewed via the message center or can be sent directly to your phone by opting-in for SMS message. The site and app share the same username, password and itinerary information, so you can use both platforms seamlessly.

What languages are supported by TripSource?
Currently, TripSource is available in English, French, German, Spanish, Brazilian Portuguese, Swedish, and Norwegian based on your browser settings or the language settings on your device.

What browsers and devices are supported by TripSource?
The following browsers and devices are supported by TripSource: Chrome 80.x (Mac & Windows), IE11, Edge 80.x (Windows), Safari 12.x (Mac), iOS 12 or higher, Android 8 or higher and Android (Chrome).

Registration

Why was my email not recognized when I tried to register?

  • Have you booked trips for other travelers using your email address in the past? We block emails that have more than one traveler associated with them. Contact us and we can reset your account.
  • Did you just book your trip? It can take up to 30 minutes for new trips to process and load into the system.
  • Did you enter the email address used when booking your trip with BCD Travel? This is usually your corporate email address.
  • Did you use your personal email address? At this time, TripSource is for business use only.
  • Your email may be associated with another account.
Still have questions? Contact us for assistance.

How do I register?
In the app:
Download the app. Open the app and register with your company email address and password of your choice. Your password must contain at least 8 characters, upper and lower case letters, and numbers. If you have trouble registering, contact us.

Web browser:
Visit tripsource.com and click on “Get Started” in the menu at the top right corner. Register with your company email address and password of your choice. Your password must contain at least 8 characters, upper and lower case letters, and numbers. If you have trouble registering, contact us.

Why haven’t I received my registration confirmation email?
If you’ve successfully entered your business email address and password but didn’t receive your registration confirmation email, check your junk email folder / quarantined emails and be sure to add tripsource.com as a trusted email address. If you cannot locate your registration confirmation email, contact us.

Itineraries

How do I sync my BCD Travel booked itineraries?
Your BCD Travel reservations are automatically synced into TripSource across all platforms.

How can I add third-party itineraries to TripSource?
Forward your supported itinerary confirmation email to plans@tripsource.com, and we’ll match it to an existing trip folder, or create a new trip folder as needed. TripSource currently supports air, rail, rental car, hotel, and ground/limo itineraries.

Why isn’t my third-party itinerary being recognized?

  • A supported booking vendor may have changed their itinerary confirmation email format.
  • We may not support the language in your itinerary confirmation email yet.
  • Your itinerary confirmation email may not have been sent in the original format (e.g. copy/pasted into email, hand typed, printed from web browser, scanned from outside source, etc.).
  • Your itinerary confirmation email may require a password to access your itinerary.
  • Your booking may have been made through a vendor that is not currently supported. View the list of supported vendors.
  • A setting in your email client may have changed the format of your forwarded itinerary confirmation emails (emails should be sent as both plain text and HTML).
  • If your reservation was made using your personal email address, you will need to register that email address under Account > My Email Addresses before forwarding confirmation emails.
Still have questions? Contact us for assistance.

How do I share my trips?
Click into the upcoming trip you’d like to share. In the top right corner, click on the menu icon. On the following screen, click “Share Trip.

Web browser:
You can set up TripSource to auto-share all of your trip details by adding a Follower. Click “Add Followers” from the "Share my Trips" module at the bottom right of the home screen and enter the email address. To share certain trips, click the “Share” button in the center of your trip card on the home screen and then click “Share via email.”

What is a Follower?
A Follower is a contact designated by you that will automatically receive all of your trip details including information booked by BCD Travel, outside bookings, and manually added information until they have been removed from your list of Followers.

How do I remove a Follower?
The ability to add/remove a Follower is currently available via web only. Click "Add Followers" on the bottom of the home page. Scroll down to the email you’d like to remove, hover over the three dots, and then click "Delete".

Why wasn’t my itinerary shared successfully?
If the email isn’t in the spam folder, try resending. If that doesn’t work, contact us.

Can I forward reservations made outside of BCD Travel using my personal email address?
Yes, after you have registered for TripSource using your corporate email address, you can add your personal email address to your profile by swiping right and clicking on your email address. Click “Edit” in the top right corner and under Other Registered Emails click “Add New.”

We’ll send you a confirmation email, and after you confirm your personal email, you can forward itinerary confirmation emails to plans@tripsource.com and they’ll be synced to your account.

Arranger

How can I become an arranger?
Note: Arranger is available only on the desktop version or TripSource, and to those using TripSource Profile Manager (TSPM) as their primary profile management tool. Both the travel arranger and traveler must have a TripSource account and a TSPM profile.

  1. Ask your travelers to set you up as their “Arranger” in TSPM.
  2. Set up your own traveler profile in TSPM
  3. If you haven’t done so, register for TripSource.
The “Arranger” button will appear in the top navigation menu.

A traveler has added me as their arranger in TSPM, but I can’t find them in TripSource.
Make sure that the traveler has added you as an arranger in the “Travel Arrangers” section of your TSPM profile.

If you still can’t locate them, contact us.

Why don’t I see the Arranger icon in TripSource?

  • Is TSPM your primary travel profile manager? At this time, arranger is only available to those that use TSPM as their primary travel profile manager.
  • You may not be designated as an arranger yet - your travelers must add you as an arranger before the Arranger icon will display.
  • Your company may have not enabled the Arranger feature, contact your Travel Manager to request it be enabled.
If you need assistance, contact us.

How can I remove an arranger?
Arrangers can be edited/removed in TripSource Profile Manager (TSPM)

How much information does the arranger have access to?
When booking on your behalf, an arranger will be able to see your travel plans and profile information including obfuscated credit card info, loyalty numbers, etc.

Can I mark items as private from my arranger?
Only manually added event cards can be marked as private. All remaining travel details will be visible to the arranger.

Will travelers receive a confirmation after an arranger makes a reservation?
The traveler will receive a booking confirmation email.

Arrangers can check the reservation status in TripSource.

Can arrangers update credit card information?
Yes.

My Trips View

Why don’t I see my trip?

  • If you have recently booked or changed a trip through BCD Travel, give it up to 30 minutes to process.
  • If you are registered under more than one email address, be sure to log in using the main email address associated with your trips.
  • Was the trip booked through BCD Travel? If not, you will need to forward your email confirmations to plans@tripsource.com after you add and confirm your personal email address.
Still have questions? Contact us for assistance.

Who should I contact if I need to cancel/make changes to my trips, or if my trip info is incorrect?
TripSource displays information in your current travel itinerary. If you have questions about your itinerary, contact your BCD Travel Adviser or your third-party provider for outside bookings.

How do I rename my trip?
To rename your trip, select the trip from the dashboard. At the top of the trip timeline, tap the pencil icon beside the trip title. Tapping the icon will enable the edit mode. Once you’ve edited your trip name, tap done to save.

Web browser:
Click on the title of your trip. A pop-up will appear where you can type in the new name of your trip.

How do I manually add a trip item for an event like a meeting or a dinner engagement?
The ability to manually add trip items is currently available via web only.

Web browser:
Click “+ Add Trip Item” on the TripSource homepage and follow the prompts. You can also tap into a trip and add an item for that that specific trip.

Why isn’t my flight upgrade showing?
If the upgrade was done through the airline, it will not display in TripSource. If the upgrade was not done through the airline, contact us for assistance.

Why isn’t the map displaying in my mobile app?
Either TripSource doesn’t have the address for this part of your trip, or you currently don’t have an online connection. If this isn’t the case, contact us.

How do I get directions for map locations in my trip cards?
Tap the pin on the map and then the directions icon, and your map app will open.

How do I remove past trips?
Trips will be automatically removed from your account 60 days after your trip ends.

Hotel Booking

Can I cancel a hotel I booked via TripSource?
If you booked your hotel in TripSource, you can cancel it by opening the reservation and tapping "Cancel Trip." In the app, click into hotel details, tap on the menu icon in the top right corner, and you’ll see the option to cancel hotel.

Cancelation policies vary, so be sure to check the policy area for cancelation guidelines. Once your hotel cancelation has been processed, your hotel booking will be removed from your trip timeline.

To cancel a hotel reservation made outside of TripSource, contact the hotel directly or log in to your online travel booking tool. You will need to manually remove the trip item for the canceled reservation.

How are my company’s preferred hotels displayed?
TripSource hotel listings and maps will display a preferred icon next to hotels that are company preferred. These options are displayed first, and then other hotels from lowest to highest rates.

Will my company be billed directly for my hotel booking?
No. Credit card payment is required to secure the booking. If you have a TripSource profile established, your current credit card information will be prepopulated on the payment page.

Why don’t I see an option for hotel booking?
Hotel booking is available in select markets and requires company participation.

Flight Booking

Does everyone have the ability to book flights in TripSource?
Flight booking is available in select markets and requires company participation.

Which carriers are available?
Domestic and international flights are available, including low-cost carriers and branded fares, which give you access to a broader choice of fares and all of the airlines’ merchandising offers.

How does payment work with flight bookings?
The corporate company payment method in your profile is the default used for booking and must be kept up-to-date. For low-cost carrier bookings, your personal credit card is used, and the CCV code (if required) can be added at time of booking.

How are my preferences taken into account?
Any personal preferences available in your TSPM profile (e.g. seats, loyalty programs, membership numbers, etc.) will be sent directly at time of booking. This data must be up-to-date in your profile:
https://profilemanager.bcdtravel.com.

Can I choose my seat or prepay for advanced boarding and luggage allocations?
On certain carriers, you can select a non-paid seat and pay for specific ancillaries. Paid seating is coming as part of a future update. You will be prompted during the booking process if these options are available.

Does TripSource allow for cancellations and refunds?
Some content is non-refundable and requires your personal credit card for instant purchase. In these cases, your credit card will be debited directly by the service provider. Once you receive your reservation confirmation, your trip has been created. For cancellations and refund inquiries, use click-to-call to speak directly with a BCD Travel Adviser.

Car Booking

Does everyone have the ability to book cars in TripSource?
Car booking is available in select markets and requires company participation.

Why don’t I see an option to book a car?
This option is only available in select markets and requires company participation. Reach out to your Travel Manager to find out when car booking will be available in your market.

Which payment options do I have when booking a car?
You can enter a credit card as a form of payment, choose no guarantee or request a car voucher, depending on market settings and rate guidelines.

If I book a car, can it be added to an existing trip?
Your reservation is automatically added to a trip when the dates and location match an existing itinerary.

How can I see which options are preferred by my company?
Search results include a preferred rate icon. Preferred rates display first, followed by rates from other car companies, sorted from lowest to highest price.

Do search results display all car companies or just those preferred by my company?
You’ll see all companies displayed in TripSource. Search results are displayed in the following order: Company preferred, BCD preferred, and then all other vendors from lowest to highest price.

Can I use airport locations to select where I need to book my car?
Yes. Airport and city can be entered on the search screen. The results returned are based on airport, city, landmark or hotel location. Entering a specific address is not yet available.

If the recommended car size is mid-size, can I book a different size?
Yes, you can book different car sizes in TripSource. All car vendors and car types display for selection.

Will my loyalty number populate automatically?
Today, your corporate discount will automatically apply, but you will need to add your loyalty number during the search process. We are working towards a future solution to have this number auto-populate.

Managing My Account

My business email address has changed. What should I do?
If you have used your business email address as an additional or personal email address under Import Trip Item, you will need to delete it there first. If you do not do that first, you will receive an error stating that the email address is already in use. Once that’s been done, you will need to re-register using your new business email address. Any trips booked under your previous email address will not display on your new account. Past trips will be visible on your old account for up to 60 days after travel.

My login is locked; who should I contact?
If you’ve reset your password and still can’t login, contact us for assistance.

How do I add hotel loyalty numbers to my account?
Hotel loyalty numbers can be added to your travel profile, located under profile management on the web. In the app, swipe right and click on your email address. On the following screen, click “Access profile.” Scroll down to Hotel Memberships and add your loyalty numbers.

What are the different ways I can receive messages?
We will send you messages via push notifications, text messages (SMS), and the message center. Manage your text notifications via web or app. In the app, swipe left and you’ll see Manage Notifications. From there, you can toggle various push notifications on or off.

Can I sync TripSource to my calendar?
The sync to calendar function syncs your trip details from TripSource to your mobile device’s calendar. It will not sync to your Outlook calendar or other mail providers’ calendars.

Why are my profile updates not saving, or displaying in my online travel profile?
If you cannot save updates in TripSource, try making the update on your online travel profile. These changes should then sync to your TripSource account. If you are still having issues, contact your Travel Adviser.

Why did the updates I made to my credit card in TripSource not sync to my online travel profile?
Credit cards you add in TripSource are only available for use in TripSource. These updates will not be synced to your online travel profile for use with a traveler adviser or on your online booking tool.

Can I delete a credit card I’ve added in TripSource?
Not yet, however you can replace the card with a new one by tapping/clicking edit.

Can I add multiple credit cards?
Yes, TripSource allows you to store up to 4 credits cards. These cards will only be stored in TripSource, and will not be synced to your online travel profile for use with a travel adviser or on your online booking tool.

Is the information I store in TripSource secure?
Yes, information stored in TripSource follows PCI compliance.

How do I change my name in my profile?
To make changes to your name in TripSource, contact your company’s HR department or edit your name in your online travel profile. These changes will sync into TripSource automatically. If you need further assistance, contact your BCD Travel Adviser.

How can I reset my password?
To reset your password, use the "Forgot password" link on the log in page. After you enter your email address, we’ll send you an email with a password reset link.

Tools, Features & Notifications

Does the TripSource app push notifications to my phone?
Yes, real-time alerts will be pushed to you as long as they are enabled.

Why don’t I receive my flight alerts?
Be sure you have notifications turned on. Swipe left and under Push Notifications toggle on Flight notifications (delays, changes, cancel). If your notifications are already turned on, contact us for assistance.

What are the different ways I can receive messages?
We will send you messages via push notifications, text messages (SMS), and the message center within the app or site.

How do flight check-in notifications work?
We’ll send you a notification 24 hours before departure letting you know that it’s time to check in for your flight. In most instances, you can tap the notification and check in directly on the carrier’s site.

Can I sync TripSource to my calendar?
The Sync to Calendar function will sync your trip details from TripSource to your mobile device’s calendar. It will not sync to your Outlook calendar or other mail providers’ calendars.

Global Risk Alerts

What type of information is sent via global risk alerts?
Alerts are sent for major events related to security, weather, or transportation that impact your travel schedule, and include a high-level summary with a link for additional information.

Do I need to opt-in for global risk alerts?
No, global risk alerts are a standard TripSource notification.

Can I turn off these alerts?
Push notifications can be disabled in the settings of your smartphone.

How are global risk alerts delivered to my phone?
Global risk alerts are sent via push notifications and the TripSource message center.

Will these alerts tell me if I can/cannot travel to certain countries?
No, you will only receive global risk alerts for breaking incidents.

Air Disruption Compensation

Why am I getting this?
You are receiving this email because our records indicate your flight was delayed and eligible for a claim. You should receive an email within 4 business days of your flight ending. If you haven’t received a claim alert email within 5 business days after the end of your flight, your flight delay was most likely not eligible. To confirm eligibility, visit AirHelp.com and enter your flight details.

Who is AirHelp?
BCD Travel has partnered with AirHelp to work on your behalf to identify instances where the airlines may owe you money for a delayed, cancelled, or overbooked flight, originating or ending in Europe. AirHelp has a “no win, no fee” pricing model. If successful, AirHelp will charge a fee of 35% which will be deducted at claim pay-out.

Which flights are eligible for compensation?
The following criteria is required for a flight to be considered eligible:

  • The flight is either on a Eurpoean Union (EU) based airline, or arriving to / deperating from an EU airport
  • Flight delayed three hours or more due to factors within the airlines control
Delays due to Force Majeure are not eligible for compensation.

United Kingdom (UK) flights are still eligible for compensation. If the UK changes their position on this regulation, flights arriving to the EU / departing from the EU will still abide by the regulation regardless of origin / destination.

Confirm your flight’s eligibility by clicking here.

How much will I receive by submitting a claim?
Claims can amount between €125 and €600 depending on flight duration, delay type, and delay duration. Claims can take from 3-6 months to be processed and paid out. Compensation is sent via a bank transfer or check.
This is usually not considered taxable income; however we recommend that you confirm this with your country’s tax laws.

Can I claim compensation through both AirHelp and the airline?
You may not submit a claim with both the airline and AirHelp; multiple claims cannot be made for the same delayed flight. While you can submit a claim with the airline directly, the process can be complex, time consuming, and often does not result in successful pay-out. This is why BCD Travel has partnered with AirHelp; to ensure that you receive the compensation you’re entitled to.

What documents do I need to submit a claim?
- A copy or photo of your E-ticket and/or booking confirmation and/or boarding pass
- A copy or photo of your passport or ID

Is my data secure?
AirHelp holds a TrustE certification, uses state-of-the-art data protection measures, and stores all personal data in accordance with international law.

Shouldn’t my employer receive the money, since they paid for my ticket?
The EU 261 regulation covers individual passenger rights only; therefore, this compensation belongs to you. Case-specific information will not be shared with your employer. However, we may share a report containing generic information including totals and averages.

Who can I contact for support?
For assistance with Air Disruption Compensation, contact AirHelp.

Receipt Capture

Can I manage receipts in TripSource?

  • Yes, just snap a photo from your phone and attach it to your trip, it’s that easy.
  • Receipts can be emailed to your personal or business email address, as well as your expense management tool (EMT). Prior to sending, confirm that your EMT accepts receipts via email, and it recognizes your TripSource registered email address.
  • Receipts can be sent individually or all together.

    Trips and receipts will be archived 60 days after trip completion, and no longer accessible.

    *Confirm photos of receipts are acceptable to your company and country before use.

TripSource on Voice Devices

How do I enable the TripSource skill for Amazon Alexa?
To enable the TripSource skill, simply say, “Alexa, open TripSource.” You can also enable the TripSource skill via the Alexa app:

  1. Log into Amazon, then go to the menu and select Skills & Games.
  2. Search for the TripSource skill and then select it to open the TripSource skill detail page.
  3. Select the Enable Skill option or ask Alexa to open the skill.
  4. Log into the displayed TripSource page and opt-in to sync your account to Alexa.
  5. Ask Alexa to open TripSource either via your Amazon Echo or smartphone Alexa app.

Who can I contact for support?
For assistance with Amazon Alexa, contact Amazon Customer Service. For assistance with a reservation, contact your BCD Travel Adviser. For assistance with TripSource, click here.

Why aren’t my trips available in the Amazon Alexa app?
It can take up to 30 minutes for new trips to process and load into the system. Trips will be available in the TripSource skill for Amazon Alexa after they are available in the TripSource mobile app.

I’ve already registered for TripSource. Do I need to register again to use the TripSource skill for Amazon Alexa?
You will need to link your Amazon Alexa account to your TripSource account to use the TripSource skill for Alexa.

  1. Log into Amazon, then go to the menu and select Skills & Games.
  2. Search for the TripSource skill and then select it to open the TripSource skill detail page.
  3. Select the Enable Skill option or ask Alexa to open the skill.
  4. Log into the displayed TripSource page and opt-in to sync your account to Alexa.
  5. Ask Alexa to open TripSource either via your Amazon Echo or smartphone Alexa app.

What languages are supported by the TripSource skill for Amazon Alexa?
Currently, the TripSource skill is available in English only.

Will all my reservations show up in the TripSource skill for Amazon Alexa?
Reservations made with BCD Travel will be available in the TripSource skill. Third-party itineraries forwarded to the TripSource app and manually added trip details will not be available in the TripSource skill.

Can I make a flight or hotel booking with the TripSource skill for Amazon Alexa?
The TripSource skill does not support booking capabilities. To make a booking, use the TripSource mobile app or contact your BCD Travel Adviser.

Can I link multiple TripSource accounts to my Amazon Alexa account?
Only one TripSource account per Alexa account is supported. If you want to switch TripSource profiles, disable the skill to unlink your account and re-enable the skill to link a new TripSource account.

Can I use the TripSource skill for Amazon Alexa without a TripSource account?
A TripSource account is required to use the TripSource skill.

Which countries have access to the TripSource skill for Amazon Alexa?
The TripSource skill is only available where Alexa features are supported. View an updated list here.

Need help? Let us know.

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